Frequently Asked Questions (FAQ)


How do I buy PDF standards?

To buy PDF standards, simply browse our catalog, select the standards you need, add them to your cart, and proceed to the checkout.

Can I purchase documents as a guest?

Yes, you can purchase documents as a guest.
Notice: We highly recommend you to create an account. Registered ASME BPVC Online Store users will always have access to their purchased files, favorite lists, and special offers we consider for them.

What payment methods we accept?

We accept several payment methods, including credit cards, debit cards, and PayPal. You can choose the one that suits you best during checkout.

How do I protect my personal and payment information?

  1. Secure Socket Layer (SSL) Encryption: We use SSL encryption technology to ensure that all data transferred between your browser and our website is encrypted and secure. Look for the padlock icon in your browser’s address bar to verify this.
  2. Payment Processors: We partner with reputable payment processors that adhere to strict security standards. Your payment details are securely handled by these third-party processors, and we do not store your payment information on our servers.
  3. User Authentication: We implement user authentication mechanisms to ensure that only authorized users have access to sensitive account information. Always use a strong and unique password for your account.
  4. Regular Security Audits: We conduct regular security audits and assessments of our systems to identify and address potential vulnerabilities.
  5. Data Protection Policies: We have strict data protection policies and protocols in place to safeguard your personal information. These policies are regularly updated to comply with the latest data protection regulations.
  6. Secure Transactions: When you make a purchase, your payment details are securely transmitted to our payment processor over an encrypted connection. We do not store your payment information after the transaction is completed.
  7. Account Security: We encourage you to regularly update your password and enable two-factor authentication (2FA) if available to add an extra layer of security to your account.
  8. Privacy Policy: Our privacy policy outlines how we collect, use, and protect your personal information. We are committed to transparency in our data handling practices.
  9. Customer Support: If you suspect any unauthorized activity or have security concerns, please contact our customer support team immediately. We are here to assist you in maintaining your account security.

Is it possible to cancel an order or request a refund after purchase?

Yes, you can cancel an order or request a refund within our specified refund policy guidelines. Please review our Refund Policy for more details.

Files & Download

When can I download my purchased documents?

You can download your files from your account or our system email immediately after completing your payment.

Where can I download my purchased documents if I have purchased as a guest?

After completing payment, an email containing the order information and download link will be sent to you automatically. Please make sure you have entered the correct email address.

How can I open and read PDF standards?

To open and read PDF standards, you can use various PDF reader software such as Adobe Acrobat Reader, Foxit Reader, or Sumatra PDF. These software applications are usually available for free and can be used on various operating systems including Windows, macOS, and Linux. Simply download and install a PDF reader that suits your operating system, and then open the purchased PDF standard file.

What should I do if I can’t open the file received?

All files are in either PDF or ZIP format. Please make sure that you have proper software installed to open the file. If you still have issue with opening the files, please Contact Us.

Are there any system requirements to ensure I can smoothly download and read PDF standards?

Most PDF standard files have minimal system requirements and can be opened on a wide range of computers and mobile devices. Just ensure that your device has a basic PDF reader installed and that your operating system is up to date. If your device can open PDF files without any issues, you should be able to download and read PDF standards smoothly.

Can I access the purchased PDF standards on multiple devices?

Typically, you can access purchased PDF standards on multiple devices. Once you’ve purchased and downloaded the PDF standard file, you can copy it to other devices for reading, provided those devices support PDF file reading. Please note that some PDF standards may be subject to copyright protection or have licensing restrictions, so it’s important to use them in accordance with relevant regulations.

Any other questions?

Our world-class Customer Care team is available to assist you.

How can I get an invoice?

Click on the My Account button in the top right of your screen, and select My Orders.
Locate the desired order (by date or Order #), and click on the down arrow in the View Details column.
You may then click on the Printable Invoice number to view and download a copy of your invoice.

How can I find a specific standard I need?

You can easily find a specific standard by using our search bar or navigating through our categories and filters.

Do you offer any discounts or promotions?

Yes, we periodically offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter for updates on special offers.

I can’t find the standards I’m looking for on ASME BPVC Online Store, what should I do?

You can submit your request for a special document in Contact Us form.